Leveraging AI to Power Human Intelligence: A Better Workplace for All

In every industry, employees feel the shift. Generative AI is no longer experimental – it is in the workflow, shaping expectations for speed, precision, and output. Many knowledge workers now worry that AI is here to replace them. Others feel the weight of needing to do more with less. And as ever, employers are trying to figure out how to maximize both their human practitioners and their technology investments.

All this is occurring at an inflection point for knowledge workers. Recent Gallup research shows U.S. employee engagement at an 11-year low, while overall satisfaction at work is at a record low. The polling giant has termed this moment “The Great Detachment,” where employees remain in jobs but feel disconnected and are actively disengaged. In many cases, these attitudes have led to a phenomenon with a less grandiose name: “quiet quitting.”

The AI explosion only ups the ante. Now, employees who were feeling disengaged at work are bombarded with headlines on why their roles will soon become obsolete anyway. What’s the point in even trying? On the flipside, many employees who once relished opportunities to get creative and figure things out may feel marginalized by AI-powered capabilities. If these workers see jobs as being at risk, it’s only natural for them to withdraw.

The answer is not to replace human judgment with AI, nor is it to pause AI investment for the sake of employee happiness. Instead, it’s to deploy AI in a way that elevates people – removing friction, reducing the burdens that drive burnout, and enabling employees to focus on work that actually uses their expertise.

HERE Enterprise Browser, powered by the native AI capabilities of our AI Center, provides exactly that: a workspace where AI amplifies human intelligence, improves employee experience and strengthens retention – while delivering the governance, interoperability, and productivity gains enterprises demand.

The Pressure on Employees Has Never Been Higher

Modern knowledge work is fragmented and overwhelming. The frustrations are recognized, but they’re almost inevitable: employees jump between dozens of apps, tabs and communication channels every hour. Studies have shown that workers toggle between applications 1,200 times a day, losing up to four hours a week simply reorienting themselves after context switching – roughly 9% of the workday.

This fragmentation leads to more than lost time. It causes:

In short, the digital workplace has become a major driver of dissatisfaction and turnover. Employees want to do their best work, but the desktop often gets in the way.

The Solution: AI That Works for People

AI has enormous potential, but on its own, it introduces a host of challenges. When AI tools are siloed, employees have to go out of their way to use them. When AI lacks context, it produces incomplete or inaccurate answers. And when AI is deployed in a way that feels like surveillance – or like it is being tested as a replacement for human roles – it can heighten anxiety rather than alleviate it.

Meaningful adoption and employee happiness both require a platform that integrates AI into the flow of work, not adjacent to it. That is precisely why we built AI Center directly into the HERE Enterprise Browser.

This approach transforms the desktop into a human-centric, AI-native workspace – and, crucially, creates an environment designed not to replace employees, but to remove the painful parts of their day.

AI Center enhances employee satisfaction by:

The upshot of all this: employees feel more empowered, supported, efficient and integrated with their team. In a HERE-powered work environment, workers get the message that AI won’t eliminate the best parts of their job – instead, it will alleviate the worst parts. Instead of checking out, employees have more reason than ever to lean in.

Shaping the Next Era of AI

As organizations look ahead, the case for adopting AI in a human-centric way grows only stronger. When employees feel supported – when the tools around them remove friction instead of adding to it – they produce higher-quality work, collaborate more effectively and stay engaged for longer. That is good for people, but it is also very good for companies. Reduced turnover, higher productivity, fewer errors and faster cycle times follow naturally from an empowered workforce.

HERE makes that alignment possible. By embedding AI directly into the desktop – securely, contextually and responsively – HERE enables firms to benefit from automation without undermining the human expertise they rely on. Employees get a calmer, more intuitive workday; employers get resilient teams, stronger performance, and a stable foundation on which to innovate.

If the last decade was defined by fragmentation, the next will be defined by intelligent orchestration. The winners will be the organizations that give their people tools that amplify their judgment, not replace it. With HERE Enterprise Browser and AI Center, the future of work becomes a place where humans and AI work side by side – and where both can excel.

Schedule a discovery call today to see the AI Center in action.