Product
Operational resilience: the secret weapon for innovation in asset management
June 6, 2024
Contact Centers
The enterprise browser that makes customer support easy
Hereβ’ unifies your existing contact center applications and empowers your agents to provide better customer experiences by spending less time finding information across different apps and more on delivering service.
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Built on technology trusted by the worldβs largest enterprises
Single pane of glass with Supertabs
Hereβ’ Enterprise Browser gives your agents a single pane of glass with a modern approach. Supertabs unify your favorite tools without replacing their user interface. With Supertabs, you can compose multiple apps, both your own and 3rd party, into a single interface so you can see everything in a glance without toggling.
Effortless agent experience
Boost your agents' productivity by streamlining their workflows when managing support cases, major incidents, and jobs in the field. With Signals in Hereβ’, agents can smoothly chat in Microsoft Teams, enter customer data in Salesforce, and query knowledge management systems. The apps send each other Signals so your agents save time and solve problems more quickly.
Integrations and partners
Great customer experiences require integrations that allow apps to work seamlessly together. Here Enterprise Browser is designed to simplify interoperability and maximize the investment in apps you already use. Integrate instantly with apps including Salesforce, ServiceNow, Microsoft 365, Genesys, and Amazon Connect.
Reduce contact resolution time
Help agents quickly find the best answers and solve cases faster with Deep Search. Easily surface relevant information across all your apps in one continuous interface making life easier for your customer support team. Rather than digging through disparate applications, your agents can easily locate the necessary information in seconds.
Accelerate onboarding, reduce turnover.
Lack of tools and knowledge share are responsible for 30-45% turnover, annually. Hereβ’ eliminates friction in the onboarding process making it easy to access institutional knowledge. This results in more productive agents with higher engagement and better retention.
The Best Customer Experiences powered by Hereβ’
Today, organizations need to transform contact center technology so they can make customer service the best it can be.
Learn how Hereβ’ is accelerating innovation to deliver the best in class employee and customer experiences.
Resources
News
Introducing Hereβ’: The Enterprise Browser for Productivity
June 5, 2024
Product
How Hereβ’ improves legacy application migrations for financial firms
June 5, 2024
Product
Background Throttling optimized for High-Performance Desktop Apps
August 22, 2024
Product
Solving the Customer Service Conundrum: A Technological Leap for Contact Centers.
June 5, 2024
Product
Enterprise Browser: The Future of Work Starts Hereβ’
October 15, 2024
Product
Effortlessly search & update across your CRM with Hereβ’ for Salesforce
June 6, 2024
Product
Application Overload: How Hereβ’ Safeguards Your Tech Investments While Enhancing Productivity
September 16, 2024
Product
Unifying ServiceNow with Hereβ’ Enterprise Browser
June 5, 2024
News
Here: How This Companyβs Enterprise Browser Helps Teams Drive Productivity
June 5, 2024
News
'Here' launches to transform the enterprise web browser into a full workspace and eliminate the 'toggle tax'
June 5, 2024
Product
Unlock the power of Microsoft 365 with Hereβ’ Enterprise Browser
June 5, 2024
News
Internet Browsers Are Getting a Makeover for the Workplace
July 2, 2024
News
OpenFin Evolves to Here and Launches Enterprise Browser
June 6, 2024