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Contact Centers

The enterprise browser that makes customer support easy

Hereā„¢ unifies your existing contact center applications and empowers your agents to provide better customer experiences by spending less time finding information across different apps and more on delivering service.

Single pane of glass

Hereā„¢ Enterprise Browser gives your agents a single pane of glass with a modern approach. Supertabs unify your favorite tools without replacing their user interface. With Supertabs, you can compose multiple apps, both your own and 3rd party, into a single interface so you can see everything in a glance without toggling.

Effortless agent experience

Boost your agents' productivity by streamlining their workflows when managing support cases, major incidents, and jobs in the field. With Signals in Hereā„¢, agents can smoothly chat in Microsoft Teams, enter customer data in Salesforce, and query knowledge management systems. The apps send each other Signals so your agents save time and solve problems more quickly.

Integrations and partners

Great customer experiences require integrations that allow apps to work seamlessly together. Here Enterprise Browser is designed to simplify interoperability and maximize the investment in apps you already use. Integrate instantly with apps including Salesforce, ServiceNow, Microsoft 365, Genesys, and Amazon Connect.

Reduce contact resolution time

Help agents quickly find the best answers and solve cases faster with Deep Search. Easily surface relevant information across all your apps in one continuous interface making life easier for your customer support team. Rather than digging through disparate applications, your agents can easily locate the necessary information in seconds.

Speed onboarding & reduce turnover

Many agents today lack the tools they need for a great experience, leading to high turnover rates of 30-45% annually. Hereā„¢ speeds onboarding by streamlining workflows and making it easy to access institutional knowledge. The result is happier and more productive agents with higher engagement and better retention.

Let's talk productivity

Ready to elevate your work browsing experience? Schedule a demo now!

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